IT Infrastructure



The most important rule is to be a trustworthy and capable vendor. A vendor that can offer not only a good price, but also the required range of services and experience in network integration, client/server implementations, and break/fix services.


Any number or combination of network management disciplines can be services including:

helpdesk and break-fix services.

fault management.

configuration management.

change management.

asset management.

performance management.

service level management.


Within service level management we'll likely find opportunities to service software metering and distribution, security management, availability management, backup and recovery.

We are able to provide a series of standard and custom-tailored reports which allow continuous monitoring of the service levels as well as providing valuable input for performance management and capacity planning. The span of these services should cover servers, clients, and wide and local area network components

A key method for managing the service is through Service Level Agreements (SLA), which can be used not only to monitor service performance, but also to assess penalties to the sevice, if needed. We have a track record of being able to predict and then quickly support new technologies. To sum up, the service provider you seek is having all of these attributes:

state-of-the-art standards compliant tools infrastructure

skilled complement of staff

efficient, clearly articulated operational processes

ability to implement emerging technologies

commitment to invest in research and development

well defined procedures to:

assume ownership and assure resolution of problems

record, monitor, dispatch/route problems

enforce problem/trouble ticket flow

facilitate process and workflow

chart processes for problem escalation

facilitate routing, or actually dispatch trouble tickets to other service providers

provide service level reporting

provide a problem resolution data base

facilitate tracking and analysis of "bugs" on the desktop, server, and network equipment hardware, and software

facilitate configuration and change management


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